Frequently Asked Questions
Do I have to stay in the Casino the whole time?
You are not restricted to stay in the Casino your whole visit, but with all they have to offer on property, why would you want to leave?
Do I need a Mask or Vaccine Proof?
No, our Coach and Fallsview Casino Resort do not require a Mask or Vaccine proof at this time, according to Government Guidelines.
What is accepted as Valid photo ID?
A Driver's Licence, Passport, or Proof of Citizenship with photo, is considered Valid Photo ID
What if I Don't have a Player's Card?
If you don't have a Casino Player's Card, just bring valid Government photo ID and you can obtain a card free upon arrival at the property.
I Don't have Photo ID or a Player's Card, can I still get my Casino Bonus?
No, unfortunately without proper Photo ID or a Player's Card, you will not be able to obtain the Casino Bonus upon arrival at the Casino.
Can I bring my child on the coach?
You must be at least the age of 19 to board the coach.
Can I go on one of your coaches and return on another?
Yes, Just let us know and we can inform our driver. Their is no extra cost.
I am seeing a show, will I still get my Casino Bonus?
Yes, If you have show tickets, you will still get your regular bonus from the Casino when your arrive.
What if I miss my coach to come home?
If you happen to miss your coach ride home, you will need to call our office during opening hours at 1-800-838-1789, or see a Casino Supervisor, who will then be able to provide you with an answer for your return home.
Do I need to reserve seats ahead of time?
Reservations are recommended 2 - 3 days before your planned trip. Please note, we do not reserve particular seats on the coach, however, we make sure there are seats available for you on the coach you have reserved.
Can I reserve seats through my Computer?
No, unfortunately at this time we must take all reservations through our office phone system. Please call 1-800-838-1789 if you would like to make reservations.
Is there a shuttle between the Casinos?
No, there was at one time, but no shuttle service between the two Casinos is offered now.
Are there Washrooms on the Coach?
Yes, all our Casino Coaches are equipped with Deluxe Seating, Air Conditioning and Washrooms.